SaaSOptics Emerges a Leader in Subscription Revenue Management, Subscription Management Categories on G2 Crowd
We here at SaaSOptics are proud to announce that we are now in the leader quadrants for the Subscription Revenue Management and Subscription Management grids on G2 Crowd. In addition to breaking ground in these categories, we also maintained leader status on the Subscription Analytics and Subscription Billing grids as well.
About the categories
According to G2 Crowd, subscription analytics solutions are used primarily by SaaS companies with subscription models to track the efficiency of their model. They are also used by finance teams to analyze the revenues generated as well as by investors to decide whether or not a company’s financials deem them suitable for investment.
Subscription billing software is used primarily by accounting teams to generate and send invoices to customers. In the B2B SaaS world, these subscriptions are highly variable and a subscription billing solution should be able to handle things like discounting, bundling, specialized offers, and other considerations.
While subscription management has traditionally been associated with e-commerce businesses, it is also a vital part of financial operations for B2B SaaS companies as well. For SaaS that is packaged and sold as a subscription, subscription management software keeps track of individual customers’ subscription details and ensures each customer is being charged the correct amount on the correct billing schedule.
Subscription Revenue Management
Subscription revenue management software is vitally important to SaaS finance teams as it reports on the health of different subscriptions that a company might offer and indicates which subscriptions are producing the most revenue for the business. This data is used to indicate the company’s financial performance.
A Look Back at the Quarter for SaaSOptics
This news comes on the heels of a successful Q2 for SaaSOptics, despite the inevitable challenges the coronavirus pandemic presented. During this time, we’ve allocated additional resources to better support our existing customer base as they navigate challenging times, resulting in an average CSAT score of 97.8%.
In addition to a stellar CSAT score, we received a 9 out of 10 for average quality of implementation and an average 9.9/10 rating for Customer Success Manager engagement satisfaction.
Thank you to our customers.
To all of our customers who have taken the time to share about their experiences with us, a sincere and heartfelt thank you. We quite literally couldn’t do it without you.